FAQs

Where can I check my orders status?

Your orders will be recorded in the member center. You can find the link to member center in the login section on home page.

When can I receive my orders?

At OzAB, we stock the item before we sell it, so you won’t wait too long before you get your order. We generally ship your order via Aust Post or other reputable courier services within 1 or 2 working days of receiving and clearing your payment (Paypal e-check requires clearing!). It should then take 1-10 working days to arrive at your place after that, depending on location of course.

What should I do if I have problem in the payment process?

If you have difficulties in the payment process, you can Contact Us for other alternate payment options. If you do not have a Paypal account yet, you can sign one up in "paypal.com.au" and it only takes seconds. You can not change payment method once your order is confirmed.

What payment method accept?

1. Paypal: Signing up for a PayPal account is free and there's no charge to send money. Also you can pay with credit card via paypal.

2. Bank Deposit and Internet Banking

3. Money Order or Bank Cheque

4. Bpay

Do I need to have previously signed-up with PayPal before I start using it now?

No! When you select PayPal as your method of payment, during the check-out process you will be asked to quickly set-up your account. This step only needs to be completed once, is very easy, and will only take a short time to complete. At the end of the transaction you have the choice of discarding the information (PayPal will not retain your financial information), or instructing PayPal to keep your details for future payments (if you choose the latter remember to keep your email address and password).Alternatively, instead of waiting to sign-up for PayPal through checkout, you can join PayPal immediately.

 How can I register as a new user?

Thanks for your interest in our products and our website. You can quickly register on our site at this link:
http://www.ozab.com.au/user.php
Alternatively, just click the "Register" link.
Please enter your email address and your chosen password.
You will then be able to go ahead and place an order.

How do I change the email address on my account? Although we're unable to change the email address on your account, the solution is quite easy. All you'll need to do is create a new account, using your new email address.

How do I place an order on ozab.com.au?

To place an order, all you need to do is click on any item from our site that you would like to buy. The best place to begin browsing is on our homepage. When you're viewing an item that you're interested in, click on the "Add to Cart" button on the right side of the page. It looks like this: You will be asked to create a new account to do this - just enter your email address and a password. Then, all you need to do is follow the process through the checkout - it is very easy. Of course, we are here if you need help at any stage, and will be more than happy to assist!

How can I change the delivery address on my order?

You can change the delivery address for your order while it remains unconfirmed, in a few quick steps.

To do this, just visit Member Center, then select "My Order". You can then edit the address for any unconfirmed orders.

When your order has reached the "paid" or "waiting for shipment" stage, we are no longer able to change the delivery address.

Can I pick up my order?

Sorry, pick up is not available for all products.

When do I have to pay for my purchase?

In most cases, you must pay for your order immediately to ensure stock availability as our system will not be able to hold the stock for you until your payment has been received. We feel that this is necessary to ensure others also have a fair go at buying the product.

What about warranty?

We provide warranty on all products we sell, be it manufacturer’s or OzAB’s warranty. Please refer to the ad of the day and “terms and conditions” for details.

Can I return the product if I don’t like it?

Well, we are so confident that you will like your purchase so much that you won’t want to give it back to us (as it is such a bargain!). But let’s just say in the unlikely event that you don’t want to keep the bargain, and don’t want to give it to your friends of relatives, and don’t want to sell it to make some profit (which in most cases you can!), we do have a 14-day money back guarantee on most products we sell (refer to the ad of the day and “terms and conditions” for details).

Do you ship to PO boxes?

Yes we do, we ship to both street addresses and PO boxes, using either Aust Post or other reputable couriers.

If I purchase multiple items, do I get shipping discount?

Yes. We offer combined shipping for multiple items on most products to save you shipping fee. If combined shipping is offered on the product, 50% off shipping fee will apply. Please note, combined shipping is only available for multiple items on the SAME order.

I paid via e-check in Paypal a week ago, why I haven't received my order?

Most likely the e-check is still being cleared. e-check could take up to 10 working days to clear. Order will be shipped as soon as payment is cleared.

Do you provide technical support for your products?

Yes we do, but for those products where manufacturer’s warranty/support is available, it’s strongly recommended that you contact the manufacturer for warranty/support as they are more qualified and better equipped to help you. For other cases, you can contact us via phone, email, chat, or even come to visit us, see “Contact Us” for details.

Last Update: 1st July, 2007